ElevenLabs × Cadence — Customer Case Study
Case Study · 2026
The brief
ElevenLabs needed a customer story showing how Cadence, a remote patient monitoring company, uses voice agents to stay in contact with patients between clinician visits. The hard part was making infrastructure feel concrete in healthcare, where the stakes are personal and the claims have to be careful.
Our approach
We built the film around three Cadence leaders — VP of Engineering Rachel Wang, CTO Eric Hauser and Senior Product Manager Nick Tomaszewski — and let the numbers argue alongside them. Animated overlays compare median response time, 1 hour 48 minutes for human outreach against 3.3 minutes for the agents, and an on-screen transcript plays an agent-patient exchange about headaches and dizziness through to the point where it escalates to a clinician.
The result
ElevenLabs got a case study that shows the product working in a high-trust, regulated setting — named executives on record, the response-time gap on screen, and a verbatim conversation that demonstrates exactly where the agent hands off to a human.